Effective Date: October 1, 2025

These Terms of Service govern your use of the Vaughan Relationship Centre website and any services provided through it. By accessing or using this website, you agree to the following:

1. Nature of Services

Vaughan Relationship Centre provides:

• Individual therapy
• Couples counselling
• Family therapy
• Sex therapy
• Intensives
• In-person and virtual therapy (Ontario residents only)

Services are provided by Registered Social Workers in Ontario.

No therapeutic relationship exists until:

• A formal intake is completed, and
• Consent forms are signed.

2. Booking and Eligibility

Appointments may be booked through OWL Practice or Calendly.

To receive services, clients must:

• Reside in Ontario
• Provide accurate and complete personal information

3. Fees & Payment

Accepted payment methods:

• Credit card
• Email money transfer (e-transfer)

Cancellation Policy

• 48 hours’ notice is required to cancel or reschedule
• Appointments cancelled with less than 48 hours’ notice, or missed without notice, are billed at the full session fee

Rescheduling is available based on clinician availability.

4. Not Emergency or Crisis Services

Therapy services are not a substitute for emergency care.
If you are in crisis:

• Call 911
• Go to your nearest emergency department
• Call a crisis hotline in your region

5. Telehealth Services

Virtual therapy is available for Ontario residents only.
We use secure video platforms; however, clients acknowledge that:

• Technology has limitations
• Interruptions or privacy risks can occur

6. Intellectual Property

All content on this website—text, blogs, graphics, branding, and downloadable material—is the exclusive property of Vaughan Relationship Centre and Amanda Bacchus.

• Visitors may not reproduce, copy, or redistribute any content without written permission.

7. Website Content Disclaimer

All articles, resources, and blog posts are for general information only and:

• Do not replace professional advice
• Do not create a therapeutic relationship
• Should not be relied on to diagnose or treat health issues

We are not responsible for actions taken based on information found on this website.

8. Limitation of Liability

By using this website, you agree that Vaughan Relationship Centre and its clinicians are not liable for:

• Any damages from use of the site
• Errors or omissions in content
• Technical issues, viruses, or interruptions

9. Contact & Complaints

For questions, feedback, accessibility concerns, or complaints about services, contact:

Phone: 289-845-3300
Email: admin@vaughantherapy.ca

Complaints about professional conduct may also be submitted to the appropriate regulatory college.

10. Changes to Terms

These Terms may be updated at any time. Continued use of the website means you accept the latest version.